- Can I place an order by telephone or fax?
- How much are shipping charges?
- What is the expected shipping time?
- How long will it take to arrive after shipping?
- Could you tell me about the customs procedures?
- What's your return policy?
- The parcel has not arrived yet.
- The parcel has lost or been damaged.( About compensation )
- Do you offer discounts?
- I haven't received any replies from you.
- When a blade only is ordered, is the blade packaged in a regular knife box?
- Can a blade be fixed if it has a large chip?
- Can you fix badly rusted blades?
- Can a bent blade be fixed?
- Kurouchi ( black ) surface comes off. Could you restore it?
- The blade has terrible rust. How to fix it?
- What's the best grid of whetstone to keep a fine edge?
- Can I use any sharpening tool for Wa-bocho ( Japanese knives )?
- What is the best angle for sharpening double-edged knives?
Can I place an order by telephone or fax?
No. We accept online orders only.
How much are shipping charges?
Shipping is calculated by country or region.
If you wish to have our products shipped to more than one location, please make a separate order for each location.
Shipping fees will be charged for each location.
For individual orders of 50,000yen or more, we will not charge for shipping.
What is the expected shipping time?
Because of our heavy order backlog, we ship items in the order of ordered date.
In general, orders are shipped approximately 3 weeks after the order has received.
( Please note that the shipping date can change depending on stock. Formal notification will be sent to you later. )
How long will it take to arrive after shipping?
It depends on destinations and busyness of customs.
The avarage delivery time is about a week.
Could you tell me about the customs procedures?
Depending on the country, customs duties may be charged to the customer.
This cost is not included in the paid total amount.
If the products are dutiable, you will receive them after you pay the duties.
What's your return policy?
Our return policy is 30 days from date of receipt of the item.
We do not accept any returns or exchanges after 30 days since the day of the item was delivered.
To be eligible for a return, your item must be unused, not engraved and in the same condition that you received it. It must also be in the original packaging.
Please remind that shipping charges including import taxes must be paid by you.
We will give a refund except shipping fee and import taxes as soon as we receive the item that is unused and in original condition.
If the delivered items were damaged or defective, please let us know within 30 days of receiving including the details and picture to proof the defective item. ( firstname.lastname@example.org ) If the return or exchange is accepted, we will send the address to send back via email.
The parcel has not arrived yet.
Please trace your item on the Japan Post web site.
If it has already arrived in your country, we won't be able to make any requests to the local postal service. The customer will have to contact the local postal service.
If the parcel location is not clear, we'll request Japan Post to confirm its location.
We'll notify you when we hear anything about your parcel.
The parcel has lost or been damaged.( About compensation )
In case of damage or loss, the actual damage cost will be compensated.
*Express Mail Service（EMS）Insurance Program
If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen is paid for the actual loss.
If the item is worth more than 20,000 yen, we'll charge you a premium.
Do you offer discounts?
We do not offer discounts on any products.
However, for individual orders of 50,000yen or more, we will not charge for shipping.
I haven't received any replies from you.
Please e-mail us again.
Please note the following:
When you send us an e-mail , please put @@@ at the head of the subject to prevent your message from being deleted without being read. We receive many annoying e-mails.
When a blade only is ordered, is the blade packaged in a regular knife box?
Yes, we will send the blade in a box.
Is your engraving service available for any blades? Which words are available?
Yes, our engraving service is free of charge.
It depends on the number of letters etc (in possibility),but both Japanese, English ( capital letters ) and numbers could be possible.
Please let us know. We'll notify you if it's possible or not.
Is gift-wrapping service available?
Yes. We wrap all our knives with cherry-blossom patterned paper.
If you prefer other paper, please feel free to ask us.
Are there any handle options?
No, we only offer cherrywood.
Can I order swords?
we do not produce swords.
Do you accept custom orders?
we no longer take custom order.
Does the knife come with wooden saya?
it comes with a plastic cover. If you also order a wooden saya for the knife, it'll take another few months to make it. Please note that we need the knife to make a saya that fits perfectly to the blade. The price would depend on the size ( 3,000yen -4,000yen ) Please feel free to ask.
Can a blade be fixed if it has a large chip?
However, the blade will be smaller than the original size.
Can you fix badly rusted blades?
We leave Kurouchi ( black part ) as much as possible since Kurouchi is the oxide film preventing rusting.
Can a bent blade be fixed?
If you put undue pressure on the thin-bladed knives, the edge may bend.
These knives are not designed to stand too much pressure.
Our Aogami steel knives are made of very hard steel (AS, A2 ) which is difficult to sharpen, therefore blade is covered with softer iron for easy sharpening.
As a result, it can be bent easily.
As time passes (about one year), the blade becomes hard. We send knives after manufacture, so the blade can bent easily. It might be possible to straighten it yourself.
Of course, if you send us your knife, we'll be happy to fix it
Kurouchi ( black ) surface comes off. Could you restore it?
No, it's impossible since kurouchi surface is the result of a chemical reaction.
The Kurouchi surface is covered by an oxide film made during the Hardening process. After hardening and tempering, the knives will become distorted. Therefore we carefully correct the distortions with a special hammer.
Depending on the blade ( especially larger blades ), some kurouchi oxide film comes off during the removal of distortions.
The rest of the black parts can gradually disappear with repeated sharpening, but we leave it unpolished because being coated by on oxide film, it doesn't rust easily.
We add some oil to the parts where the kurouchi came off.
It depends on how you use and maintain your blade, but there's a possibility that Kurouchi blade will change to look like a Migaki over a long period of time.
The blade has terrible rust. How to fix it?
Get rid of rust using a cleanser ( polishing powder in kitchen detergent ).
Then oil ( camellia oil is best. ) the blade and store it in a dry place.
What's the best grid of whetstone to keep a fine edge?
We recommend 1,000 grid for the standard use.
Can I use any sharpening tool for Wa-bocho ( Japanese knives )?
any standard sharpening tool can be used.
What is the best angle for sharpening double-edged knives?
It depends on the size of the blade. For regular size,
it's about10 degrees ( 5 degrees per side ).